Terms of service

1. What Rehauled is

• Rehauled is an online marketplace where people list, find, save and message about second-hand items.
• Rehauled itself is not a buyer or a seller. A sale is made directly between the buyer and the seller.
• Paying through Rehauled, with Buyer Protection, is not available yet. Until then, buyer and seller agree together on payment and delivery. Once paying through Rehauled is possible, we will add the terms for it and let you know in advance.

2. Your account

You must be at least 16 years old. If you are under 18, you need permission from a parent or guardian to buy or sell.

Enter correct details and keep your password to yourself. You are responsible for what happens with your account.

One person, one account. Your account is personal: you may not pass it on or sell it.

Inviting friends: you can invite friends with your own link. If someone makes an account within 30 days of opening your link, you get €1 on your balance for every sale that person completes. Rehauled pays it; the seller still gets the full price. You get nothing for what you buy from that person yourself, and nothing while your account is blocked or suspended. Making extra accounts or other tricks to get rewards is not allowed: we then reverse those rewards and may block your account. Rehauled can change or stop this programme; what you earned fairly stays yours.

You can delete your account at any time in Settings → Safety & account.

3. Selling

• Only sell items you own and are allowed to sell.
• Use your own photos of the actual item and describe its condition honestly, including flaws.
• Price, brand, size and condition must be correct. If an item is no longer available, mark it as sold or delete the listing.
• If you sell as a business, you are a trader. Say so clearly in your profile and follow the rules for selling to consumers, such as the 14-day right of withdrawal.
• You can pay to promote an item. For a number of days it then appears higher in the feed and in search results, with the label Promoted. More views are not guaranteed, and neither is a sale.
• A promotion starts right after payment. To stop it within 14 days, email support@rehauled.com: you get back what you paid for the days that have not passed yet.

4. What you may not list

• Homework, school notes, summaries, exams or assignments, handwritten or printed. Ordinary books and textbooks are fine.
• Anything that is not a physical item: services, lessons, digital files, downloads, accounts, codes or subscriptions.
• Weapons, ammunition and realistic replicas; drugs and drug equipment; medicines, tobacco, vapes and alcohol.
• Live animals, and food and drinks.
• Counterfeit or replica branded goods, and stolen goods.
• Sexual content or adult items.
• Dangerous goods such as fireworks or chemicals.
• Money, gift cards, vouchers, tickets or identity documents.
• Jokes, spam or listings without a real item.
• Anything that may not be sold in Belgium or in the buyer’s country.

5. Automatic listing check

• Before a new or changed listing goes online, an AI system looks at its photos and text. It checks whether the item may be sold and whether the photos show what you describe.
• If your listing is refused, you see why straight away and can change it.
• If you disagree with a decision, email support@rehauled.com and a person will look at it again.
• The check can make mistakes. You remain responsible for what you list.
• Your name, city, ‘About you’, titles, descriptions and reviews are also checked automatically for inappropriate words and content. If something is refused, you see why straight away and can change it. Titles may not contain emojis.

6. Buying and contact with other members

• A sale is an agreement between you and the other person. Agree on the full price, shipping costs and delivery before you commit.
• When you buy from a private person, the legal 14-day right of withdrawal does not apply. What happens if an item is not as described is up to the two of you.
• Never pay through a link you do not trust and never share passwords or verification codes. Rehauled will never ask you for them.
• Be kind. Harassment, discrimination, spam and deception are not allowed.

7. Shipping

• The seller packs the item well, sends it within the time you agree on and shares the tracking code.
• Shipping costs are the costs shown with the listing, or what you agree on together.
• When you pay through Rehauled, you pay shipping to Rehauled and Rehauled pays the carrier. The seller receives only the item price. If the seller offers free shipping, the domestic shipping cost comes off the seller’s amount.

8. Reviews

After a completed sale, buyer and seller can review each other. A review is honest and is about that sale. Fake or paid reviews are not allowed.

9. Reporting and action

• See something that is not allowed? Use the Report button on the listing or email support@rehauled.com. Say which listing, message or profile it is about and why.
• We look at reports as soon as we can. If these terms or the law are broken, we may remove listings, messages or reviews, and block an account temporarily or permanently.
• If we remove or restrict something of yours, we tell you why, unless the law forbids it. You can respond via support@rehauled.com; a person will look at your response.
• You can also report a member, a message in your own conversation or a review. The person you report does not see that it was you.
• If there is money on your balance you are not entitled to, for example through misuse of invites or a mistake, we may take that amount off your balance. You see it in your balance history and get the amount and the reason by email.
• Depending on how serious a breach is, we may give a warning, remove something, suspend an account for 7 or 30 days, or block an account permanently. You always get the reason by email. After a suspension your account comes back by itself.
• Rehauled can appoint members as moderators. They handle reports on behalf of Rehauled, remove content and can warn or suspend. Only Rehauled itself blocks accounts permanently.
• Against spam, new accounts can post only a limited number of listings, conversations and messages a day during their first week.
• A checkmark next to a name means Rehauled has checked that member. ‘Featured by Rehauled’ are items Rehauled picks itself; nobody paid for that. Paid visibility is always called ‘Promoted’.

10. What you post

• Your photos, texts and reviews remain yours. You allow Rehauled to store, show and adapt them for display, for example smaller versions of photos, for as long as they are on the site. This includes search engines and shared links.
• Only post photos and texts you have the rights to.

11. Liability

• We do our best to keep Rehauled safe and available, but we cannot promise the site will always work without errors or interruptions.
• Rehauled is not a party to sales between members and does not check every item. We are not liable for the condition, authenticity or delivery of items, or for what members agree with each other.
• This does not limit our liability for intent or gross negligence, or where the law does not allow it.

12. Changes

We may change these terms. We will tell you about important changes in advance, on the site or by email. If you keep using Rehauled after that, the new terms apply.

13. Applicable law

Belgian law applies to these terms. If you are a consumer in another country of the European Union, you keep the protection of the mandatory rules of your own country.

14. Contact

Questions about Rehauled: support@rehauled.com. Questions about your data: privacy@rehauled.com.